I got a damaged item, an incorrect product, and the other items in my order haven’t arrived.

1. Items that arrive damaged, incorrect, or are not received after 30 days (excluding deliveries marked as received by the carrier, such as USPS or Canada Post) are eligible for a free replacement within 7 business days of the reported issue.
2. If it has been over 7 days since you received your item, we will be unable to offer a replacement.
3. While all sales are final, we do offer the option of a replacement for defective, incorrect, or undelivered items, as long as it’s within 30 days of your order date. In such cases, we will prioritize sending a replacement rather than issuing a refund.

Damaged Item

1. Your replacement will be shipped using the same delivery method as your original order.
   
   1. Please attach three photos of the item, each taken from a different angle, to help us quickly move forward with your replacement request.
   2. If a replacement order will be created, there is no need to send the damaged item back to us.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we are committed to ensuring our product listings are thorough and comprehensive, offering all the necessary information to assist customers in making informed purchase decisions.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we ensure that each product description includes all the essential details, allowing customers to determine if the item meets their needs and helping them decide not to continue with their purchase if it doesn't.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.