I am asking for a refund for my recent order.

Dissatisfied

1. We focus a great deal of effort into identifying products that our customers are likely to love, paying close attention to market trends, consumer preferences, and emerging hot items. Our team carefully curates products that will provide the best experience for our customers.
2. Given the costs associated with being a small business, we ask our customers to fully research the product before purchasing. If after conducting your research you find that the item does not meet your needs, please refrain from completing the order.
3. We are truly sorry for any disappointment, but due to the costs already associated with processing your order, all sales are final, and a refund cannot be processed.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • At our small business, we are committed to offering as much detail as possible on our product pages to make your shopping experience smoother. From measurements and materials to specific use cases and benefits, we aim to ensure that you fully understand the product before making your decision. Our goal is to give you the confidence that the item you're purchasing is the one you truly need.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we take extra care to ensure that all necessary product information is readily available on our website, allowing you to thoroughly assess whether our product is a good fit for your needs. We encourage you to make an informed choice and refrain from completing the order if it doesn't meet your expectations.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send three clear pictures from various angles of the item you received. These images will help us determine the issue and expedite the process for a replacement.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. If your item hasn't arrived within 30 days, except for shipments listed as "delivered" on the carrier's tracking page, you are eligible for a free replacement.
   
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.