It’s beyond the delivery date, and I still don’t have my order.

Late Deliveries

1. Most deliveries happen as planned, but in some cases, packages can take longer than the estimated delivery timeframe.
   
   1. The delay in delivery could stem from several different reasons, such as:
      
      1. Incorrect address or missing apartment, building, floor, or unit number.
         1. If the shipping address in your Order Confirmation is accurate, please check Shipping and Delivery.
         2. If you’ve submitted an incorrect address in your Order Confirmation, we are unable to modify it at this stage.
            
            1. Please contact your local post office to make the correction. We've compiled some of the Carrier Contact Information here.
      2. Severe weather conditions
         1. Extreme weather such as storms, tsunamis, or heatwaves can lead to shipping delays. Like all courier companies, we face challenges delivering in such weather. Stay informed through local news and weather reports, and be aware that if your local post office is reporting adverse weather, your package might arrive late. We ask for your patience and understanding during this time.
      3. International customs procedures
         1. If your parcel is held up at customs for clearance purposes, we kindly ask that you wait for the process to be completed by the customs office before contacting us.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.