Finding a missing package that’s listed as delivered.

1. If tracking indicates your item was delivered but you can’t find it, check your safe place, ask neighbors, or contact the carrier (they may deliver until the evening). Please check our Carrier Contact Information.
2. Verify the shipping address in your order confirmation. If it's correct:
   1. Look for a notice of attempted delivery or check if a postcard has been left by your local post office.
   2. Look around the delivery location for your package.
   3. See if someone else accepted the delivery unless you have health or safety concerns about doing so.
   4. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
   5. Porch
   6. Garage
   7. Exterior doors and any locations where the package could be placed, especially one that's out of view of the street, such as under a mat or near a back entrance.
   8. Building's front desk, reception area, or receiving area.
   9. Wait five business days. In rare cases, packages may say delivered up to five business days before arrival.
   10. If you haven't received your package, contact us within 30 days of the expected delivery. We'll do everything we can to help.
3. Important: Once the post office receives your parcel, we can’t assist further; check their website for information on delivery.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.