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If you notice "softrla" on your billing or bank statement
"softrla" or its parent company, your bank or billing statement will reflect "softrla" as the merchant name. This also applies when a subscription renews or when a family member purchases an item from "softrla" or one of its subsidiaries.
If you're still unsure about the charge
Can’t find the charge at softrla.com? Verify if another account was used or if a family member bought something from softrla.com.
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Try searching your inbox with the keywords "Thank you for your purchase" or "Order summary".
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Look through your emails for a receipt that matches the billing charge.
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On the email receipt, identify sender of the email and check the domain's website. Example, "support@DOMAINWEBSITE.com"
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Visit the store's domain's website to see if you recognize the website.
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If you recognize the website:
- Check the top of the website and click "Contact Us"
- Go to the footer and click for "Submit a Ticket"
Contact softrla Support
If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact softrla Customer Service.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.