What’s the shipping and delivery estimate?

Shipping

1. Expect your order to ship within 1-5 business days, with delivery within 7-20 days for US and 10-25 days for international addresses.
   
   • Still within 5 business days from the order date.
     • Generally, we ship orders within 1 to 5 business days of receiving them. If we are able to dispatch your order earlier than expected, you will be notified with an email containing both your shipping confirmation and tracking number. This information will be sent to the email address you provided when placing your order, helping you stay updated on your shipment status.
     • Should your tracking number not appear in your inbox within 5 business days, we advise checking your Junk or Spam folders.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • If your order hasn’t been shipped by the 6th business day, don’t worry – our dedicated team is aware of the issue. They’ve already escalated the delay to our Fulfillment Team, and they are addressing it with urgency.
     • Allow us 3 extra business days to update your order’s tracking.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • The first scan of your package is commonly registered when it arrives at a regional hub near the destination, especially during busy shipping periods. The carrier may not recognize the package until this scan is performed.
     • The tracking system may not register a scan until the item reaches delivery.
     • Expect possible delays in receiving updates to your tracking information.
     • For Standard International shipments and similar, tracking is unavailable. But you can count on your package arriving by the 20th or 25th business day.
   • Beyond 20 (for US) or 25 (for International) business days.
     • If there’s no update in your tracking after 20 or 25 business days, please allow for an additional 5 business days to receive your package. Generally, most packages arrive around or shortly after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • As a small business, we understand that customer peace of mind is essential. We don’t want you to worry about receiving your orders. Our team is actively monitoring any delays and has escalated the matter to our Fulfillment Manager to ensure a swift resolution.
     • Please allow us the time to investigate, and we’ll follow up with an email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. We base our delivery estimates on the shipping date and transit time combined.
2. Transit time is calculated based on the shipping method you select. We use business days to determine the time required for delivery, excluding weekends unless weekend delivery is an option at checkout. Additionally, we consider holidays in the transit time calculation.
3. For some delivery dates, an "order within" timer may appear, showing the time you have to place your order to receive it by the specified date. Keep in mind that this date may change before you finalize your order, and the confirmed delivery date will be included in your email.
4. With Free Shipping, your package will generally be delivered between 7 and 25 business days. To keep shipping costs low, we use the most economical shipping options, which may cause a slight delay. However, we promise your order will arrive on time within the delivery window.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

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If you require further assistance, submit a ticket here. We will respond within 48 hours.